Refund & Cancellation Policy

Last updated 31 May 2026

What you’re buying

Sana sells prepaid conversation credit — a digital good delivered to your account immediately after purchase. Credit is consumed only as you use the Service, metered by the actual cost of each reply.

No subscription

Top-ups are one-time purchases. There is no subscription and no recurring charge, so there is nothing to cancel to stop being billed — simply don’t top up again.

Refunds

If something went wrong, or you bought credit you haven’t used, email harri@regenesis.one within 14 daysof purchase and we’ll refund the unused portion to your original payment method. Credit already spent on conversations is non-refundable. Refunds are processed through Polar, our merchant of record.

Closing your account

You can stop using Sana at any time. To delete your account, email us; any unused purchased credit is refundable under the terms above within the window.

Questions

Anything about a charge or refund: harri@regenesis.one.